Things You'll Want to Know:

  • Once orders are placed, they cannot be changed or canceled.
  • Orders placed after 11AM EST will be processed the next business day. This includes all shipping methods, including 2-day and overnight.
  • Because our rugs are made-to-order, they cannot be returned, nor they can be shipped with expedited shipping.
  • All other products, with specific exceptions like monogrammed items and bedding, can be returned or exchanged within 30 days of delivery.
  • Monogrammed items can be returned only if there is a mistake made in production.
  • Click here to review our Mobile Terms of Service.
  • Lastly...please have fun with our products! We love them and know you will too!