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FAQ

Orders

Once an order is placed, we are unable to make any changes. This includes address changes, pattern or item change requests, monogram changes, and order cancellations. If you need to return or exchange an item in your order, please wait until your order arrives and create a return or exchange as soon as you receive it.

Items may occasionally be cancelled by our system if there was an issue with the order or in low-stock situations. If an item from your order is cancelled, you will receive an email that will explain the reason for cancellation. You will not be charged for any cancelled items.

Only one discount code can be applied per order, including an ID.me discount. Free shipping thresholds apply to post discount value.

Yes, some exclusions apply. Some promotions and discounts codes are not valid on gift cards or co-branded/licensed products. Co-branded/licensed products currently include SCOUT + Swig Life drinkware, SCOUT + TELETIES hair ties, SCOUT + Annapolis Candle, SCOUT beach towels, and SCOUT bedding and blankets.

Pink Check Fund (Victoria Checkham pattern) products are not eligible for promotions or coupon codes.

Kindly note, we are unable to make any price changes or apply coupon codes retroactively at this time.

We do! You can sign up for our email list here, and you’ll receive a welcome email with your discount code, valid for your first purchase. Enter that code during checkout.

Already signed up for emails? Get 10% off when you sign up for texts here.

We do! You can check out our Community Heroes discount through ID.me here and sign up if eligible!

You can log into your account to view the status of all orders placed. If you don’t have an account, you can easily create one here.

We are unable to make any price changes or apply coupon codes retroactively at this time. Orders already placed with a coupon or promotion are also ineligible for additional discounts or gifts with purchase.

SHIPPING

Currently, we only ship to addresses in the US and its territories.

Yes, P.O. boxes can be shipped to, but only via ground USPS shipping. If rush shipping to a P.O. box delivery address is selected at checkout P.O. Box address, your order may be delayed.

We gladly offer free ground shipping for all orders over $100 (before tax and after discounts). All other orders ship for a flat ground rate of $10. We also offer FedEx 2 Day and FedEx Standard Overnight at variable rates.
Special Shipping Notes:
Additional processing time is required for orders that include personalization, regardless of which shipping method you choose.
All SCOUT rugs are made-to-order and ship from a separate warehouse in Georgia within 5 to 7 business days of your order date. You will receive your rugs in a separate box from the rest of your SCOUT purchase. Rugs cannot be shipped with FedEx 2 Day or FedEx Standard Overnight.
Candles, bedding items, bath and beach towels, and blankets all ship separately from the rest of your SCOUT purchase.

Depending on your location and carrier volume, standard shipping can take between 2-9 business days for your package to arrive (does not include holidays and weekends).

Please note, orders placed after 11AM ET will be processed the next business day. This applies to all shipping methods, including 2Day and Standard Overnight. We do not process or ship out on Saturdays or Sundays.

We'll send an email with tracking information as soon as it ships. This will provide you with specifics on its arrival. You can track your order here.

We’re committed to getting your order to you as quickly as possible. Sometimes during peak volume periods (holidays and sales), we do occasionally experience shipping and processing delays. Please know that we’re working as hard as we can to pack up and ship your order.

We ask that you give the shipping carrier 2 business days for their order to arrive once it has been marked as delivered as sometimes there is a delay between the order being marked as delivered and when it is received. If you still haven't received it after the 2 business days have passed, reach out to contactus@scoutbags.com. If you contact after 2 or more weeks have passed, there's no guarantee we will be able to successfully work with FedEx and/or USPS to reship or reimburse you for your order.

Please note that SCOUT is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier (FedEx or USPS). Once your claim has been filed, please contact us directly at contactus@scoutbags.com with information regarding your situation and your claim number. If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases, the carrier will need to update your address which will result in an upcharge. SCOUT is not responsible for paying this upcharge. To avoid the upcharge, ask the carrier to hold the shipment at the nearest location for you to pick up.

If package couldn’t be delivered, it will automatically be returned to us. Email contactus@scoutbags.com to figure out your options for re-delivery!

Our mats, candles, bedding, and towels ship from different warehouses and may arrive before or after the rest of your SCOUT order.

If you think you have an issue with your order, please reach out to contactus@scoutbags.com for further assistance.

Returns + Exchanges

We accept returns of eligible items postmarked within 30 days of the delivery date. However, if something went wrong upon arrival or initial use, please reach out to Customer Service at contactus@scoutbags.com. To start the return process, complete and submit the online Return Request Form.

Returned items cannot show any signs of use, wear, tear, marks, scratches, alterations, or any kind of damage. Products must have the original hang tags attached. We reserve the right to refuse a refund/return if the items have any signs of wear, alterations, misuse or damage. The customer will be responsible for the cost of return shipment if the return is refused.
Non-returnable items (unless otherwise noted):
- Gift Cards
- Sale items marked as final sale
- Bedding and blankets

- Towels

- Dog toys
- Teleties

- Face masks

- Apparel (hats, headbands, t-shirts, socks)

- Personalized items
- Area, mat, and runner rugs

Our return policy only applies to items purchased on scoutbags.com. Orders placed with our retail partners (Amazon, Zulily, etc.) are subject to the return policy of each retailer.

If you're unsure whether your purchase is eligible for return, please email contactus@scoutbags.com with your order number for further assistance.

Begin by completing and submitting the online Return Request Form.
Once your request is received and approved, our Customer Service team will email you a Return Authorization number (RA#) and a prepaid USPS or FedEx return shipping label.
Print the prepaid shipping label. Enclose the original purchase receipt with the items you're returning in a box/envelope, attach the prepaid label to your package, and drop it in the mail.

A refund will be issued once we’ve received your return. Shipping and handling charges are non-refundable. Your refund will be issued to the original form of payment unless otherwise noted.
Once we receive your return, it may take up to 10 days to process a refund. Once processed, refunds can take anywhere from 1-5 business days for your bank to fully process. Your patience is greatly appreciated.

If you received an item as a gift, refunds will be issued to the original purchase or if requested, store credit will be emailed to you. We are not able to offer refunds to anyone other than the original purchaser and their form of payment.

E-Gift cards are nonrefundable and cannot be changed or cancelled.

Gifts can be returned or exchanged within 30 days. To initiate a request, you can click here to fill out the form. You’ll be asked for some information about the original order so that your return for store credit can be processed.

We do not accept exchanges. Customers can return items for a refund and place a new order.

We're so sorry to hear that! Please contact us at contactus@scoutbags.com with your order number and a photo of your damaged item for further assistance.

Please contact us at contactus@scoutbags.com with your order number. We'll help resolve this right away!

Our In the Bag Guarantee is a free one-year guarantee, beginning on the date of purchase on scoutbags.com, which covers product damages/defects. In the event of a valid claim, we will provide you, at our option, either a style replacement or store credit. Style replacements may not be of same original character, color, make or size.
This warranty does not cover product if used in a manner incompatible with the intended design, or if the care instructions provided on scoutbags.com are not followed.
Please note that third party purchases are not covered by our guarantee; the original scoutbags.com order number and customer information must be provided.


The In the Bag Guarantee covers only:
- Tears, cracks, or rips in fabric that would be considered a defect outside of normal wear & tear.
- Handles that break off or are otherwise no longer usable.
- Zippers that break or can no longer open and close.
Our Guarantee does not cover:
- Used for unusual purposes.
- Damage resulting from misuse, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, or transport (airline) handling
- Cosmetic damage or any change in the aesthetic appearance due to normal wear and tear, excessive use or age, such as scratches, scuffs, dings, dents, marks, stains, color change
- Handle weight inaccuracies or failures more than 30 days after purchase
- Fabric wrinkles due to normal wear and tear

Monogramming

Go the extra mile and make your favorite style one of a kind! We offer 4 different types of personalization.
- Single letter
- Name
- Initials
- Icon
Select your type of personalization for $12. Choose the font, letters, and thread color. Preview your personalization on the left-hand side.
If selecting the initial option, sequence initials first, last, middle. Example: Meghan Carole Smith = M (first), S (last), C (middle). In this sequence, the last will be the largest character.

Additional processing time is required for orders that include personalization, regardless of which shipping method you choose.

If you order a personalized product and it is incorrect based on your order details, we will replace it free of charge. If for some reason you do not like your personalized item, we will not be able to accept a return or process a refund for that product. Please keep in mind that the personalized item will not be exactly like the preview as every bag is slightly different.

Gift Services

Yes, please select the “Is this a gift?” checkbox in the cart to add a gift message and gift receipt.

Unfortunately, we do not offer gift wrapping at this time.

Please reach out to Customer Service to check a e-Gift card balance.

FABRICS + CARE

Check out our Fabric Guide here!

Caring for your SCOUT product depends on the material:
All weather woven: Hose or wipe clean, with or without soap. Air or towel dry.
Coated cotton + canvas: Wipe clean with a damp wash cloth or towel, with or without soap. Air or towel dry.
Poly Twills, Ripstop, Quilted: Spot clean with a damp washcloth or towel, with or without soap. Air dry.
Mats, Runners, and Area Rugs: Machine wash cold. Air dry.

ACCOUNTS

A scoutbags.com account allows you to access past orders, track packages and gain access to exclusive offers. Click here to open an account.

Not to worry! Click here and click the "Forgot your password?" link. Enter the email address associated with your account. You will receive an automated email to reset your password.

Other Inquiries

During high volume periods (sales or holidays), inventory fluctuates more than usual, which may result in items selling out. If you order an item that becomes out of stock, you will be refunded for the missing item.

Best-selling styles come in the most patterns, while more specialized products often come in patterns designed just for them. Restocking isn’t guaranteed so get your favorites while they are available!

Currently, we don’t offer a waitlist for restocking.

Find a store near you here.

Amazing! You can learn more about SCOUT Select, our Corporate + Event Gifts program here.

If you do not wish to receive e-mail, written correspondence, or telephone contact from our company, you may contact us via e-mail, or writing, or calling and request that you be dropping from these lists at any time. This request will not affect communications regarding orders placed with us or information regarding these orders. You may also click 'Unsubscribe' at the bottom of our marketing emails or text 'STOP' in reply to any SMS messages.

We provide the Proposition 65 disclaimer to be compliant with the Safe Drinking Water Act of 1986 (California Proposition 65).

The Proposition requires that companies with 10 or more employees selling products to consumers in the State of California provide a “clear and reasonable” warning about the potential exposure to listed chemicals, unless the company can prove that the exposure poses no significant risk of harm.  A Proposition 65 warning means the subject company has either tested the product and determined a warning label is required or elected to provide a warning, out of an abundance of caution, merely because the product contains a listed chemical regardless of whether exposure to the product poses a "risk of significant harm."  A warning has been provided out of an abundance of caution.

The California Office of Environmental Health Hazard Assessment (OEHHA) states on its website: "The fact that a product bears a Proposition 65 warning does not mean by itself that the product is unsafe."